Return and Exchange Policy

I. GENERAL

Returns

  1. Under Article 10 of Decree-Law 24/2014 of February 14, the purchase of items online (through our website, Instagram or Facebook) gives the customer the right to exchange or return within 14 days from the moment of receipt of the order at the address indicated for this purpose.
  2. For returns, please contact us by email at [email protected].
  3. The return of the item always depends on maintaining the exact condition in which it was sold (original packaging, label, no odors or signs of use).
  4. The return should be made to our address via carrier (we recommend the registered mail option) and the shipping costs are assumed by the Customer.
  5. The return will be made through a purchase order or by the same method of payment.

Exchanges

  1. Under Article 10 of Decree-Law 24/2014 of February 14, the purchase of items online (through our website, Instagram or Facebook) gives the customer the right to exchange or return within 14 days from the moment of receipt of the order at the address indicated for this purpose.
  2. For exchanges, please contact us by e-mail [email protected], indicating: a) Name; b) Order number c) E-mail; d) Address to receive the new item; e) Identification of the item you wish to exchange; f) Indication of the item you wish to receive.
  3. The exchange of the item always depends on maintaining the exact condition in which it was sold (original packaging, label, no odors or signs of use).
  4. Once the conditions of the item to be exchanged are verified, we will contact the Client to confirm the availability of the desired item and to make the price adjustments, in case of price differences.
  5. The shipping costs for the new item are the responsibility of the Customer, who may choose to send it by regular or registered mail. Our IBAN will be made available for this purpose.

II. ERROR

  1. If you received a different piece than the one you ordered, we apologize in advance.
  2. To exchange the item, please send an e-mail to [email protected] indicating: a) Name; b) Order number c) E-mail; d) Address to receive the item; e) Identification of the item received; f) Indication of the item ordered; g) IBAN or PayPal contact for reimbursement of postage costs with the return of the item received (upon proof of payment).
  3. Once we receive the article in the same conditions in which it was sent, we will proceed to ship the correct article to the address indicated in the Customer's e-mail.

III. DEFAULT

Returns

  1. If you received a defective item, we apologize in advance.
  2. The return is processed following the general terms.
  3. However, we will also refund the cost of postage spent to return the item to our address, provided that proof of payment and IBAN or PayPal are provided to [email protected].

Exchange/Repair

  1. If you received a defective item, we apologize in advance.
  2. To exchange or repair the item you should send an e-mail to [email protected] indicating: a) Name; b) Order number c) E-mail; d) Address to receive the repaired/exchanged item; e) Identification of the defect and proof; f) IBAN or PayPal contact for the reimbursement of postage spent with the return of the item received (upon proof of payment).
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