Help Center

Shipping Policy

Shipments of ordered items are made via CTT.

For international shipments, we offer a flat shipment rate.

If you prefer alternative shipping options, please get in touch with us.

Orders are delivered to the indicated address within the deadlines defined in the "Shipping Options" section.

  • In periods of promotions, we increase the normal delivery times by up to 2 working days;
  • In times of higher volume of orders, we may experience delays in shipments;
  • We are not responsible for possible delays by the shipping company.

After the payment is successfully completed, the customer receives an email with confirmation of your purchase. At that time the order begins to be processed and will be dispatched within the next two working days.

Shipping Options

Warning: Due to the current delivery constraints of the postal services, we inform you that it is possible that delivery times for orders may be longer than indicated below.

  • Standard Mail: only applicable to Portugal. About 3 working days.
  • Registered Mail: only applicable to Portugal. About 2 working days.
  • International Standard Mail: +7€ per order. About 5 working days.

Countries:

Portugal, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Gilbraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands Netherlands, Poland, Czech Republic, Romania, Sweden.

Non-EU countries for tax purposes: Albania, Andorra, Belarus, Bosnia Herzegovina, Busingen (Germany), Campione d'Italia, Ceuta (Spain), Guernsey, Jersey, Channel Islands (Great Britain), Islands Heligoland (Germany), Aland Islands (Finland), Canary Islands, Faroe Islands (Denmark), Iceland, Kosovo, Macedonia, Melia, Moldova, Mount Athos, Montenegro, Norway, Russia, Sana Marino (Italy), Serbia, Switzerland, Turkey, Ukraine, Vatican (Italy).

ATTENTION:

For shipments outside the European Union, we are not responsible for delays and customs costs. These are at the customer's expense.

The customer has the option of payment method by Bank Transfer and PayPal.

1. Bank Transfer

After confirming your order, we will tell you the details of the bank account to which you should make the payment.

We will send the payment as soon as we confirm the respective credit on the bank account and/or receive the proof of transfer to the email: [email protected].

We remind you that some banks may take 1 to 2 days to make the transfer, so we recommend that you send us the transfer receipt in order to process the order faster.

Note: Orders for which payment has not been received will be canceled 7 days after the order is placed.

2. MBWay (Portugal only)

This method is available to Portugal only. After selecting the MBWay payment method, you will be presented with the payment information.

Enter your MBWay associated number, and you have 5 minutes to authorize the payment in the application.

No proof of payment is required.

Note: Choosing this payment method does not incur any extra costs to the customer. You are immediately notified with the payment confirmation.

As soon as we receive confirmation of your payment, we will start preparing your order!

More information about MBWAY here.

3. Paypal

One of the largest and safest payment methods on the Internet. It is only available for customers who have a PayPal account.

You will be redirected to PayPal's secure page where you confirm the amount to pay.

Login to your PayPal account and confirm the payment.

Note: Choosing this payment method does not incur any extra costs to the customer. No PayPal login data will be stored by LimonRose.

The time it takes to receive confirmation of your payment order is almost instant.

As soon as we receive confirmation of your payment, we will start preparing your order!

More information about PayPal here.

I. GENERAL

Returns

  1. Under Article 10 of Decree-Law 24/2014 of February 14, the purchase of items online (through our website, Instagram or Facebook) gives the customer the right to exchange or return within 14 days from the moment of receipt of the order at the address indicated for this purpose.
  2. For returns, please contact us by email at [email protected].
  3. The return of the item always depends on maintaining the exact condition in which it was sold (original packaging, label, no odors or signs of use).
  4. The return should be made to our address via carrier (we recommend the registered mail option) and the shipping costs are assumed by the Customer.
  5. The return will be made through a purchase order or by the same method of payment.

Exchanges

  1. Under Article 10 of Decree-Law 24/2014 of February 14, the purchase of items online (through our website, Instagram or Facebook) gives the customer the right to exchange or return within 14 days from the moment of receipt of the order at the address indicated for this purpose.
  2. For exchanges, please contact us by e-mail [email protected], indicating: a) Name; b) Order number c) E-mail; d) Address to receive the new item; e) Identification of the item you wish to exchange; f) Indication of the item you wish to receive.
  3. The exchange of the item always depends on maintaining the exact condition in which it was sold (original packaging, label, no odors or signs of use).
  4. Once the conditions of the item to be exchanged are verified, we will contact the Client to confirm the availability of the desired item and to make the price adjustments, in case of price differences.
  5. The shipping costs for the new item are the responsibility of the Customer, who may choose to send it by regular or registered mail. Our IBAN will be made available for this purpose.

II. ERROR

  1. If you received a different piece than the one you ordered, we apologize in advance.
  2. To exchange the item, please send an e-mail to [email protected] indicating: a) Name; b) Order number c) E-mail; d) Address to receive the item; e) Identification of the item received; f) Indication of the item ordered; g) IBAN or PayPal address for reimbursement of postage costs with the return of the item received (upon proof of payment).
  3. Once we receive the article in the same conditions in which it was sent, we will proceed to ship the correct article to the address indicated in the Customer's e-mail.

III. DEFAULT

Returns

  1. If you received a defective item, we apologize in advance.
  2. The return is processed following the general terms.
  3. However, we will also refund the cost of postage spent to return the item to our address, provided that proof of payment and IBAN or PayPal email are provided to [email protected].

Exchange/Repair

  1. If you received a defective item, we apologize in advance.
  2. To exchange or repair the item you should send an e-mail to [email protected] indicating: a) Name; b) Order number c) E-mail; d) Address to receive the repaired/exchanged item; e) Identification of the defect and proof; f) IBAN or PayPal contact for the reimbursement of postage spent with the return of the item received (upon proof of payment).

Here you can check the information regarding frequently asked questions. If you have any additional questions, you can contact us.

Privacy Policy and Terms & Conditions

Our privacy policies are visible on the Privacy Policy Page.

Our Terms and Conditions are visible on the Terms and Conditions Page.

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